Using Chatbot Unanswered Queries for Smarter Business Marketing with AiChat Vantage AI (AVA)

When it comes to designing features for an intelligent AI Agent, capturing unanswered questions by chatbot becomes crucial for communication, businesses are increasingly turning to chatbots to enhance customer experience, boost operational efficiency, and sharpen their marketing strategies. As customer expectations grow for fast, personalized service, having an intelligent chatbot becomes not just a luxury—but a necessity.

AiChat Vantage AI (AVA) has a built-in feature called "Unanswered Queries". This innovation offers businesses a smarter, more actionable way to uncover hidden customer needs, continuously refine chatbot responses, and ultimately drive business growth.

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What Is the Unanswered Queries Feature?

The Unanswered Queries feature provides a centralized list of all user messages that the chatbot could not answer. These are real-time examples of customer intent that were not recognized or matched to a valid response, and they now serve as a valuable source of insight for business teams.

Instead of these unresolved messages getting lost in the system, they are flagged for review—giving businesses the opportunity to fill knowledge gaps, improve response accuracy, and align chatbot behavior more closely with customer expectations.

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Why This Feature Matters for Businesses

1. Turn Missed Questions into Marketing Insights

Unanswered queries reveal what customers are truly interested in—but that your bot doesn’t yet understand. For example, if several users are asking about a product feature you don’t promote yet, that could inform a future campaign or content update. By analyzing these queries, marketing and support teams can better understand customer demand and behavior.

2. Boost Chatbot Containment Rate

One of the key goals of any chatbot is to resolve customer inquiries without escalating to human agents. By resolving unanswered queries—either by teaching the bot how to handle them or by adjusting knowledge base entries—you increase the containment rate (i.e., the percentage of issues the chatbot can solve independently). This improves both efficiency and user satisfaction.

3. Address Time-Sensitive or Contextual Needs

Sometimes, unanswered queries are tied to time-sensitive events like promotions, holidays, or product launches. For instance, if users ask about a “Ramadan sale” or “Black Friday offer” that hasn’t been configured in the bot yet, this is a clear signal to update the system promptly. The Unanswered Queries feature helps you spot these trends early and respond quickly.

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When Should You Resolve an Unanswered Query?

Not every message requires immediate attention—but certain types are valuable to address:

• Frequently repeated questions
• Sales or conversion-related queries
• Issues affecting user journey or checkout flow
• Misunderstood keywords that can be clarified with better phrasing
• Time-bound promotions or seasonal events

By proactively resolving these, you not only improve the bot’s intelligence but also enhance the overall user experience.

How to Access and Manage the Unanswered Queries Feature

Getting started is simple:

1. Log in to your AiChat Vantage AI (AVA) account.
2. Navigate to the Knowledge tab.
3. Click on Unanswered Queries on the left-hand menu.
   
   

Inside this dashboard:

• You'll see a list of all unresolved user messages alongside timestamps.
• You can filter between "All Unresolved" and "Resolved" tabs to track progress.
• Use the search bar to quickly find specific queries by keyword.
• Apply the "Sort by" dropdown to organize queries by date or priority.
  
  

Once you identify a query to address, simply click "Add Knowledge" to add the appropriate response and strengthen the chatbot’s capabilities instantly.

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Turning Missed Conversations into Business Opportunities

The Unanswered Queries feature lies in its ability to transform communication gaps into growth opportunities. Instead of guessing what customers want, businesses can now learn directly from real interactions, making their marketing, support, and sales strategies smarter and more customer-driven.

Whether you're a startup building your first chatbot or a large enterprise fine-tuning an advanced AI assistant, leveraging this feature ensures that every conversation counts.

Don't let valuable customer feedback slip through the cracks.

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Sign up for AiChat Vantage AI (AVA) today and start unlocking hidden insights for free!🚀

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