AiChat Launches Shopify Conversational Commerce Integration and AI Ticketing for eCommerce

Originally published as a press release by reAlpha Tech Corp. (NASDAQ: AIRE) on April 30, 2026.

DUBLIN, OH – April 30, 2026 (GLOBE NEWSWIRE) — reAlpha Tech Corp. (Nasdaq: AIRE) ("reAlpha" or the "Company"), an AI-powered real estate technology company, today announced that its AI-powered conversational platform subsidiary, AiChat Pte. Ltd. ("AiChat"), has launched native Shopify conversational commerce integration and AI ticketing capabilities for eCommerce brands.

The platform enables businesses to manage the full customer lifecycle, product discovery, purchase, and post-purchase support within a single conversational interface, without requiring customers to leave the messaging channel.

AiChat's capabilities build on its recognised expertise in AI-driven customer engagement, having received two Silver awards at the MARKies Awards Singapore 2026 for its work in artificial intelligence and marketing automation.

Shopify Conversational Commerce Integration

AiChat's platform enables businesses to execute the full purchase journey directly within messaging and conversational channels, allowing customers to discover products, receive recommendations, and complete transactions without leaving the interaction. Through direct integration with Shopify, AiChat connects conversational interfaces directly to a business's existing commerce engine, enabling real-time access to product, inventory, and order data within customer interactions.

Within this environment, the platform introduces an AI-assisted co-pilot that supports human sales representatives by surfacing relevant product recommendations during live conversations, supporting cross-sell and upsell interactions. Product catalogs and inventory are synchronised automatically, allowing businesses to maintain consistency across systems while providing customers with accurate, real-time availability. Order data is also integrated into the conversational layer, enabling the system to retrieve order status and respond to customer inquiries efficiently during post-purchase interactions.

This approach allows commerce workflows to operate natively within messaging environments, where customer engagement is increasingly taking place, rather than requiring transitions across multiple digital touchpoints. Industry research indicates that websites with conversational AI see 23% higher conversion rates overall, with shoppers who engage with AI chat converting at 12.3% compared with 3.1% for non-engaged visitors, reinforcing the growing commercial relevance of conversation-driven shopping experiences. (Source: Envive AI, Conversational Commerce Statistics, 2026)

For a deeper look at how AiChat's Shopify integration works in practice, including the full feature breakdown and real-world use cases. Read our full event coverage: Conversational Commerce Unlocked: What AiChat Launched and Why It Matters for Retail in 2026 →

"We are seeing a fundamental shift in how commerce happens, moving from page-based journeys to conversation-driven interactions," said Kester Poh, Chief Executive Officer of AiChat. "We believe many brands operate centralised eCommerce infrastructure while serving customers across multiple channels. Connecting that commerce engine into conversational workflows is what makes in-chat commerce practical for both customers and sales teams."

AI Ticketing for eCommerce Customer Support

AiChat's platform also includes integrated customer support and AI-powered ticketing capabilities that allow businesses to manage service interactions within the same conversational environment. Conversations that require follow-up can be converted into structured tickets, assigned to agents, and tracked through resolution.

By maintaining continuity between engagement, transaction, and support, businesses can reduce fragmentation across systems and improve the efficiency of customer service operations, while ensuring that context is preserved throughout the interaction. AI is expected to resolve up to 80% of common customer service issues without human intervention, underscoring the growing role of AI-powered ticketing systems in modern eCommerce operations. (Source: Gartner Newsroom, March 2025)

"We believe AI is fundamentally changing how businesses engage with customers, shifting interactions from fragmented touchpoints to continuous, conversation-driven experiences," said reAlpha's Chief Technology Officer, Vijay Rathna. "With these capabilities, businesses can connect marketing, commerce, and support within a single workflow, which may enable more personalised engagement, faster resolution, and more efficient operations across the customer lifecycle."

AiChat's capabilities align with reAlpha's broader strategy of using AI to simplify complex consumer transactions, including homebuying experiences that require coordinated engagement, service, and support.

What This Means for eCommerce Brands in Southeast Asia

AiChat's Shopify integration and AI ticketing bring three practical changes to how eCommerce brands operate: customers can complete purchases inside WhatsApp or web chat without redirecting to a website; support teams handle fewer repetitive queries as AI resolves them automatically; and sales and support data live in one system rather than fragmented across channels. For brands in Southeast Asia, such as Singapore, Malaysia, Indonesia, and the Philippines, where WhatsApp is the dominant customer channel, this represents a direct upgrade to how conversational commerce functions at scale.

About reAlpha Tech Corp.

reAlpha Tech Corp. (Nasdaq: AIRE) is an AI-powered real estate technology company that aims to transform the multi-trillion-dollar U.S. real estate services market. reAlpha is developing an end-to-end platform that streamlines real estate transactions through integrated brokerage, mortgage, and title services. With a strategic, acquisition-driven growth model and proprietary AI infrastructure, reAlpha is building a vertically integrated ecosystem designed to deliver a simpler, smarter, and more affordable path to homeownership. For more information, visit www.realpha.com.

About AiChat Pte. Ltd.

AiChat Pte. Ltd., a subsidiary of reAlpha, is a Singapore-based company that develops AI-powered conversational customer experience solutions. Its platform leverages artificial intelligence to provide businesses with intelligent chatbots, voice agents, and automation tools that improve customer interactions and operational efficiency. For more information about AiChat, visit www.aichat.com.

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Read the full press release: reAlpha (NASDAQ: AIRE) Announces AiChat Launch of Shopify Conversational Commerce Integration and AI Ticketing for eCommerce